Frequently Asked Questions

Billing

• How do I purchase JetWebinar?
• What payment types does JetWebinar accept?
• Do I get a receipt with my purchase?
• How do I cancel my JetWebinar subscription plan?
• How do I change my Plan?
• How do I cancel my JetWebinar Free Trial?

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System Requirements

• How to Test your Zoom Resolution
• What are the System Requirements for JetWebinar?

Recording and Playback

• How do I Record?
• Where are my recordings stored?
• Can you Download a Recording after an Event?

Attending a Webinar

• What are the system requirements to attend a JetWebinar session?
• How do I join a webinar session?
• Do I need a JetWebinar account to attend a session?

Security

• How do I change my password?
• Can my Computer or Device Receive a Virus from attending a session?
• How does JetWebinar work with Corporate Firewalls?
• Is JetWebinar Secure?